Betting Rules

1. General betting conditions

By opening an account, placing a bet or using a game, you confirm that you have read and accepted the rules that apply to the relevant service. These rules may include general account conditions, game-specific rules, payment conditions, promotion terms and any notices displayed on the website. If a rule for a particular sport, market, game or promotion differs from a general rule, the specific rule will normally apply to that activity.

Players must use the website only where access to the service is permitted by applicable law. You must meet any applicable minimum age requirement and provide accurate information when registering or using an account. Access may be restricted in some locations, and the availability of a product does not necessarily mean that it is lawful for every player to use it. You should obtain independent advice if you are unsure about the rules that apply to you.

• Only one personal account should be used unless an exception has been expressly approved.
• Account details must be kept current, complete and accurate.
• You must keep passwords, payment details and other security information confidential.
• You must not allow another person to use your account or place bets on your behalf.
• Automated tools, bots, manipulation, collusion and other unfair methods are not permitted.
• You must not use the service for unlawful activity, fraud, money laundering or unauthorised payments.

An account may be subject to identity, age, payment or source-of-funds checks. These checks help protect players and the service from fraud and other prohibited activity. If requested information is not provided, or if information cannot be verified, access to an account or transaction may be delayed, restricted or refused in accordance with the applicable rules.

2. Placing and accepting bets

A bet is generally treated as placed when it has been submitted through the website and accepted by the betting system. A bet that is still being processed should not be assumed to have been accepted. The account history, bet slip or other record made available through the website is the main reference for checking submitted bets. Players should review the selection, stake, odds, market, event and any other details before confirming a bet.

The service may refuse, limit, cancel or void a bet where this is permitted by the applicable rules. This may occur because of a technical issue, an obvious error, a duplicated transaction, an incorrect market, suspected misuse, a breach of account conditions or another valid operational reason. If a bet is cancelled or voided, the treatment of the stake and any related return will be handled under the relevant sport, market or game rule.

Displayed odds, prices, balances, game information and other content may change before a bet is accepted. An obvious pricing or settlement error may be corrected in accordance with the applicable terms. Players should not rely on an apparent error or attempt to benefit from one. Where a system or communication error affects a bet, the operator may review the transaction and apply the outcome required by the relevant rules.

Sports and event betting

Sports and event bets are settled using the official result or another reliable result source described in the relevant rules. The result may take account of the official declaration, competition authority decision, scheduled event conditions, postponement, abandonment or other circumstances. Different markets can have different settlement requirements. For example, a market may depend on a match being completed, a competitor taking part or an official classification being issued.

If an event is postponed, abandoned, rescheduled or changed, the applicable market rule will determine whether the bet remains valid, is carried forward or is voided. Markets may also be affected by withdrawals, changes to venue, changes to format or other material event changes. Players should check the rules shown for the particular market rather than assuming that all bets are treated in the same way.

3. Game results, settlement and account records

Casino and other game outcomes are determined by the game system and the rules displayed for that game. A result is normally final once it has been recorded by the system, except where a technical problem, malfunction, security concern or other matter requires a review. Players must not interfere with game software, attempt to influence random outcomes or exploit a fault.

Bets are settled after the relevant result or qualifying event is known. Settlement may be delayed where official information is unavailable, a result is under review or a transaction requires verification. A balance shown on an account is not necessarily proof that a payment has completed, particularly where a transaction remains pending or is subject to checks.

• Check your account history regularly and report any unfamiliar activity promptly.
• Keep your own records of bets, deposits, withdrawals and promotional conditions.
• Do not place another bet to correct a suspected settlement or balance error.
• If a result appears incorrect, retain the relevant bet reference and raise the issue through the available support process.
• A corrected settlement may result in an adjustment to the account balance where an error is confirmed.

Results and settlement decisions are based on the rules that apply to the relevant product. A visual display, commentary, live feed or third-party information source may be delayed or inaccurate and should not be treated as the final settlement record unless the applicable rules say otherwise.

4. Payments, promotions and account restrictions

Deposits and withdrawals must be made using payment methods permitted for the account and must be authorised by the account holder. Payment providers may apply their own terms, processing steps or fees. The service may request additional information before processing a transaction, including information needed to verify identity, ownership of a payment method or the lawful source of funds.

Withdrawals may be reviewed before release. A withdrawal can be delayed or declined where an account is incomplete, a payment method has not been verified, a transaction is reversed, a rule has been breached or a legal or security check is required. Any applicable conditions for a particular payment method or promotion should be read before use. Do not use a payment method belonging to another person.

Promotions, bonuses, free bets and other offers are subject to their own terms. Those terms may explain eligibility, entry requirements, qualifying activity, expiry, wagering conditions, maximum permitted use and how any resulting balance is treated. If promotional terms conflict with general information, the specific offer terms will apply. An offer may be removed or cancelled where it has been obtained through error, misuse, multiple accounts, prohibited activity or a breach of its conditions.

The operator may suspend, restrict or close an account where this is reasonably necessary for security, legal, regulatory, responsible gambling, verification or operational reasons. Restrictions may also apply where a player requests a break or self-exclusion. Any remaining balance will be considered in line with the applicable rules, subject to unresolved transactions, lawful deductions and verification requirements.

5. Complaints, responsible gambling and legal information

If you believe that a bet, game result, payment or account action has been handled incorrectly, review the relevant account record and the rules for that activity first. A complaint should include enough information to identify the issue, such as the date, product, bet or transaction reference and a clear explanation of the concern. Do not include another person’s personal information unless it is necessary and you are authorised to provide it.

Complaints are reviewed under the applicable customer service and dispute process. A review may require account verification, technical records, payment information or official result data. Players should keep copies of relevant records and allow reasonable time for an investigation. If an outcome is not accepted, any further review or external dispute option will depend on the service available to the player and the laws that apply in their location.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before playing and only gamble with money you can afford to lose. Take regular breaks, avoid gambling when distressed or affected by alcohol or drugs, and never chase losses. Account tools may be available to help with limits, time management, activity checks, breaks or self-exclusion.

• Stop playing if gambling is affecting your finances, relationships, work or wellbeing.
• Ask for help from a qualified support service or health professional if gambling no longer feels controlled.
• Use self-exclusion or a cooling-off period if you need time away from gambling.
• Do not borrow money, sell essential items or use credit to continue gambling.
• If you are under the applicable legal age, do not open or use an account.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating procedures. The current version published on the website applies to activity after it takes effect, unless a different arrangement is required by law. Nothing in these rules removes any rights or protections that cannot lawfully be excluded under Australian consumer or gambling law.