Privacy Policy

Information we may collect

When you visit or use 1win Casino, information may be collected directly from you, automatically through your device, or from sources that help us provide safe and compliant services. The information handled will depend on the services you use, your account activity and the checks required for online gambling.

Account and contact information

This may include information provided when you register or update an account, such as your name, date of birth, residential details, contact details, login information, account preferences and records of communications with support. We may also keep information about responsible gaming settings, account restrictions and requests made by you.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out to prevent fraud, money laundering, underage gambling and other unlawful activity. Verification information is handled only for legitimate operational, safety and compliance purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, winnings, account balances, refunds and other transactions. Payment details may be processed by payment service providers. We may receive information needed to confirm a payment or investigate a transaction without necessarily storing all payment card details ourselves.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, access times and interactions with the site. Cookies and similar technologies may remember preferences, support security, measure website performance and help us understand how services are used.

How and why information is used

Personal information is used for purposes connected with operating 1win Casino and providing a safer, more reliable player experience. We seek to use information only where there is a reasonable and lawful purpose for doing so.

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals, transactions and account activity.
• Providing customer support, responding to enquiries and keeping records of communications.
• Completing identity, age, verification and eligibility checks.
• Detecting and preventing fraud, money laundering, account misuse, payment abuse and other suspicious or unlawful activity.
• Protecting the security, availability and integrity of the website, systems and player accounts.
• Meeting legal, regulatory, tax, responsible gambling and other compliance obligations that apply to online gambling services.
• Managing responsible gaming tools, restrictions and requests where relevant.
• Improving website functionality, services, user experience and internal processes.
• Sending service messages, security notices and other communications needed to manage an account.
• Sending marketing communications where permitted and where the required choice or consent has been provided.

Information may also be used to create internal reports, assess risks, investigate complaints, enforce website terms and protect the rights, property and safety of players, service providers and the business. Where information is used for analytics or service improvement, steps may be taken to reduce the ability to identify individual players where practical.

Marketing choices

Marketing communications may include information about services, features or relevant offers. You can choose not to receive marketing communications, or withdraw a previous consent, by following an unsubscribe option where one is provided or by contacting support@1wincasino.wtf. Service, security and account-related messages may still be sent when they are needed to operate your account or respond to a request.

Sharing, security and retention

Information may be shared with carefully selected service providers where this is necessary to operate the website or meet a legitimate business, security or legal purpose. These providers may support payment processing, identity verification, technical hosting, fraud prevention, customer support, communications, analytics or information security. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect players or the public, to investigate suspected unlawful activity, or in connection with a business change. We do not treat personal information as something to be sold casually. Any sharing is considered in light of security, necessity and applicable privacy requirements.

Protecting information

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login details confidential.

Storage and retention

Information may be stored by us or by service providers supporting the website, including providers that operate in different locations. Where information is handled across borders, appropriate safeguards are considered in line with applicable requirements. We keep information for as long as it is needed for the purposes described in this policy, account administration, dispute handling, security and legitimate business needs.

Some account, transaction, verification, responsible gaming and other records must be kept for a period required by law, even after an account is closed or a player asks for information to be deleted. When information is no longer needed and no retention requirement applies, it may be securely deleted, anonymised or otherwise disposed of.

Your choices, rights and cookies

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information, and withdrawing consent to marketing communications. Some requests may be limited where information must be retained for legal, security, fraud prevention or other legitimate reasons.

How to exercise your data rights

To request access to your data, correction of inaccurate details, deletion of your data, or withdrawal of consent to marketing, contact support@1wincasino.wtf. Please provide enough information for us to understand and verify your request. We may ask for reasonable details to confirm that a request relates to the correct account and to protect personal information from unauthorised disclosure.

We will consider requests and respond within a reasonable timeframe. If a request cannot be completed in full, we will generally explain the reason, such as a legal retention requirement, security concern or the need to protect another person’s information. Closing an account does not automatically erase every record connected with it where retention is required or otherwise justified.

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. They can help keep you signed in, remember preferences, support security, understand website usage and improve performance. Some cookies may be provided by service partners that help operate particular website functions.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect how some parts of the website work, including account features, preferences or security functions. Browser settings differ, so check the help information for your chosen browser if you need guidance.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The current version will be made available on this page. Players should review it periodically, particularly before using services after an update. If a change is significant, additional notice may be provided where appropriate.