Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it remains within your personal and financial limits. However, every wager carries a risk of loss. There is no guaranteed strategy, system or method that can ensure a winning result. Past outcomes do not predict future outcomes, and a losing run does not make a win more likely on the next bet.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost rather than an investment. Once your limit has been reached, stop playing. Do not use money intended for rent, bills, food, education, savings or other essential expenses.

• Only gamble with money you can afford to lose.
• Set a budget before you start and keep to it.
• Set a time limit and take regular breaks.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses by increasing your stakes or continuing to play.
• Never borrow money or sell possessions to fund gambling.
• Keep gambling separate from important financial decisions.
• Remember that gambling outcomes are based on chance and cannot be controlled.

It may also help to keep a record of how often you play and how much you spend. Reviewing your activity can make your habits easier to understand. If gambling stops feeling like a choice or begins to affect other areas of your life, take a break and consider getting support.

Recognising signs of harm

Gambling harm can develop gradually, and some people may not notice the warning signs at first. Concern is not limited to the amount of money lost. Gambling may also affect your mood, relationships, work, study, sleep and general wellbeing.

You may wish to pause and seek help if you or someone close to you notices any of the following behaviours:

• Spending more time or money gambling than you planned.
• Trying to win back money after losing it.
• Feeling restless, irritable or anxious when not gambling.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Hiding or minimising gambling activity, losses or account information.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Arguing with family, friends or colleagues about gambling.
• Neglecting work, study, health, sleep or personal responsibilities.
• Using gambling to escape problems, loneliness, stress or low mood.
• Making repeated attempts to stop or cut down without success.

Experiencing one or more of these signs does not mean you should feel ashamed. Gambling harm can affect people from all backgrounds, and support is available. Acting early can make it easier to regain control.

Tools and account controls

Practical controls can help you manage your gambling. Depending on the features available for your account and location, you may be able to request spending or deposit limits, time reminders, breaks from play or a longer account exclusion. These tools are intended to support your decisions and should be used before gambling becomes difficult to manage.

Consider choosing a limit that reflects your overall budget, not an amount based on a recent win or loss. A limit should leave enough money for essential costs and ordinary living expenses. If a control is set, do not attempt to work around it by opening additional accounts or using another person’s account.

1. Review your recent gambling activity and identify any patterns that concern you.
2. Decide whether you need a financial, time-based or complete break from gambling.
3. Apply the available account control or contact the relevant support team through the website.
4. Remove easy access to gambling services during your break where practical.
5. Tell a trusted person about your decision so they can provide encouragement and accountability.
6. Seek professional advice if you are struggling to maintain the change.

If you ask to take a break or close your account because of gambling concerns, you should not create another account to continue playing. Account controls may not prevent access to every gambling service, so you may also wish to use broader device, banking or financial controls available to you.

Account controls are not a substitute for professional support. If gambling is causing serious financial, emotional or personal problems, speak with a qualified support service as soon as possible.

Getting help in Australia

If gambling is affecting you or someone you care about, consider speaking with a trusted friend, family member, financial counsellor, health professional or gambling support service. You do not need to wait until a problem becomes severe before asking for help.

Australian support services can provide confidential information, counselling and practical guidance about gambling harm. You can search online for current services available in your state or territory, including free gambling support and financial counselling options. If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or a crisis support service without delay.

If you are supporting another person, try to approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to obtain professional advice. You should not lend money to cover gambling losses or take on gambling-related debts without independent financial guidance.

Age and access

Gambling is not suitable for children or young people. Access to an account must remain personal and must not be shared with anyone else. Keep login details, devices and payment methods secure, and take reasonable steps to prevent minors from accessing gambling services. Parents and guardians may wish to use device settings, payment controls and other available household safeguards.

Our approach

1win Casino aims to provide information that helps players make informed choices about gambling. We encourage players to understand the risks, use available controls and ask for help when needed. Our general information cannot assess an individual situation or replace advice from a qualified professional. If you have concerns about your gambling, please take a break and seek appropriate support before continuing.